OUR 14 DAY WARRANTY
All products come with a FREE replacement or return warranty within 14 days of receiving the product*. If your purchase does not match the description or if the item is defective, please contact us within 48 hours of receiving your order – we will make sure that all of your issues are resolved.
If you received the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct items or return all your payment.
For defective or faulty products, please take photos or videos and email us at contact@retrocasa.com or our contact form – we will replace or refund your purchase after confirmation.
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.
*If your product is damaged or defective / wrong item / color / size.
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
There are certain situations where only partial refunds are granted (if applicable)
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
– Any item that is returned more than 14 days after delivery.
Cancellations
Unfortunately, we cannot cancel your order once it has been processed and/or shipped. We normally process orders within first 24 hours. If you cancel your order BEFORE it has been processed and/or shipped, you will be charged a cancellation fee of 5% of the total amount to cover fulfillment fees and the costs assessed to us for refunds from the credit card companies.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@retrocasa.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately some of sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@retrocasa.com.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
All returns should be sent to the warehouse it came from, meaning warehouse in China.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We don’t guarantee that we will receive your returned item.